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A Legend in One’s Own Mind

By Brett L. Ward, CFI “No certificate ever proved competency in anything…” Since the program’s inception a few years ago, every single Premier Investigators Workshop I’ve been privileged to conduct with teams around the globe has begun with this very statement.  What a certificate proves is that effort (subjective) was extended to complete the task, assignment, course … Read more

Coming in Cold: A First-Timer’s Account of WZ Training

By Derek James Hauk, Audience Development Coordinator for Wicklander-Zulawski & Associates My name is Derek and I work with superheroes. That may reek of hyperbole, but it’s the best summary of my day-to-day activities at Wicklander-Zulawski. I promote the activities of our instructors, who are distinguished, highly sought-after professionals in their fields. Many of them … Read more

There’s Always Time to be Thankful …

By Brett L. Ward, CFI What exactly happened to 2018?  I’m going to need proof that it even existed.  I remember my parents often pleading with me to “slow down pal, enjoy the present– your future will get here soon enough.”   Early on I simply wanted to advance without hesitation.  High School couldn’t have moved … Read more

I Think I Can. Telephone Interviewing Tips

By Wayne Hoover, CFI “I can’t do an interview over the phone, I have to see the person.” I hear this so often at our seminars and, while different, it simply is not true (toss in the fact that I dislike the word “can’t”.) As Mike Reddington, CFI with WZ’s Executive Education division has said … Read more

A Senate Hearing, But Nobody is Listening.

By Dave Thompson, CFI Watching the Kavanaugh hearings and subsequent “expert” opinions has me really concerned about the inability of people, from Senators to the average citizen, to be able to independently look at a situation without extreme bias or prejudice. First, I should explicitly state that I have no idea what the “truth” is … Read more

Think They’re Lying? Think Again.

By Dave Thompson, CFI “Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated that he was involved” These are descriptions … Read more

Bridging the Generational Gap Over the Millennial Gorge

By Chris Norris, CFI One thing that I’ve always emphasized in the training sessions that I provide with Wicklander-Zulawski (WZ) on the WZ Non-Confrontational Method of Interviewing, is the ability to utilize the WZ techniques and theories in every day communication.  The theories weren’t developed to only be utilized during the formal, structured investigative interviews … Read more

Nonverbal vs. Verbal Deception Detection?

Originally posted on Humintell’s website May 2, 2018 (https://www.humintell.com/2018/05/nonverbal-vs-verbal-deception-detection/) Is deception detection easier when we have verbal cues? Could it even be harder? A lot of sensory input goes into our ability to detect deception, but it is hard to tease out the role of verbal and nonverbal cues. We train you to look for … Read more

Transitioning Your Interview Skills Beyond Loss Prevention

By Michael Reddington, CFI Many loss prevention professionals have built their career on the ability to diffuse conflict with shoplifters and encourage dishonest employees to tell the truth about what they stole.  In fact, our interview skills are often a significant point of pride for us.  It is commonly understood that the techniques that make … Read more