I Think I Can. Telephone Interviewing Tips

By Wayne Hoover, CFI “I can’t do an interview over the phone, I have to see the person.” I hear this so often at our seminars and, while different, it simply is not true (toss in the fact that I dislike the word “can’t”.) As Mike Reddington, CFI with WZ’s Executive Education division has said … Read more

A Senate Hearing, But Nobody is Listening.

By Dave Thompson, CFI Watching the Kavanaugh hearings and subsequent “expert” opinions has me really concerned about the inability of people, from Senators to the average citizen, to be able to independently look at a situation without extreme bias or prejudice. First, I should explicitly state that I have no idea what the “truth” is … Read more

Think They’re Lying? Think Again.

By Dave Thompson, CFI “Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated that he was involved” These are descriptions … Read more

Bridging the Generational Gap Over the Millennial Gorge

By Chris Norris, CFI One thing that I’ve always emphasized in the training sessions that I provide with Wicklander-Zulawski (WZ) on the WZ Non-Confrontational Method of Interviewing, is the ability to utilize the WZ techniques and theories in every day communication.  The theories weren’t developed to only be utilized during the formal, structured investigative interviews … Read more

Nonverbal vs. Verbal Deception Detection?

Originally posted on Humintell’s website May 2, 2018 ( Is deception detection easier when we have verbal cues? Could it even be harder? A lot of sensory input goes into our ability to detect deception, but it is hard to tease out the role of verbal and nonverbal cues. We train you to look for … Read more

Transitioning Your Interview Skills Beyond Loss Prevention

By Michael Reddington, CFI Many loss prevention professionals have built their career on the ability to diffuse conflict with shoplifters and encourage dishonest employees to tell the truth about what they stole.  In fact, our interview skills are often a significant point of pride for us.  It is commonly understood that the techniques that make … Read more

State Telephone Call Recording Laws Chart: Overview

By Practical Law Intellectual Property & Technology Maintained • USA (National/Federal) A Chart summarizing state laws governing whether businesses and others may legally record telephone calls. It includes consent requirements such as whether a state requires that at least one party or all parties consent to recording. It also discusses the federal Wiretap Act, as amended … Read more

Anomalies and Deception Detection

Originally posted on Humintell’s website on March 6, 2018 ( While reading people can help in better communicating, it can also help in determining if somebody is lying to you. It was for this purpose that Humintell’s Dr. David Matsumoto and Dr. Hyi Sung Hwang worked with the Federal Bureau of Investigations to develop a … Read more

Protect the Paws: A K-9 Cause

By Brett L. Ward, CFI Meet Tom & Colleen Stein: People Who Are Fundamentally Making a Difference Every so often you have a moment that brings you back to what the world doesn’t highlight enough – positive community involvement.  Something that restores your faith in people and reminds you that all the negativity portrayed by … Read more

Framing a Reciprocal Interview

Originally posted on Humintell’s website on March 19th, 2018 ( What is the impact of offering an interviewee a bottle of water? This seemingly innocuous question actually delves into major questions both with regard to communication but interviewing techniques more specifically. By looking at this basic question in a recent study, Humintell’s Drs. David Matsumoto … Read more